Collateral reset is part of privilege and not the part of regular service. We recommend users to load collateral online through Connect IPS as guided by the regulatory for real time services It has been hard to maintain the amount of collateral reset request by phone during the pandemic because of physical limitations and work from home routines
We are providing Collateral Reset features to verified members of the website only, and with minimum manpower we will be able to do this only once a day, so we'd recommend users to make request prior to the need as this is not a real time support. We gather your information and have to manually verify the collateral reset process. We are only taking collateral requests from site members only to avoid flooding of information so please register and wait for approval from the website admin.